FAQs

1. Q: How are your plush toys made?

A: Our plush toys are carefully designed and made from high-quality materials. Each toy undergoes strict quality control to ensure safety, softness and durability.

2. Q: How can I place an order?

A: To place an order, simply browse our online catalog, select the desired plush toys and proceed to payment. Follow the instructions to complete your purchase safely.

3. Q: What payment methods do you accept?

A: We accept various payment methods, including credit cards, debit cards and online payment systems. You can view the available options during the checkout process.

4. Q: Can I track my order?

A: Yes, you can track your order by logging into your account on our website. Once your order has been shipped, you will receive a tracking number to track the delivery status.

5. Q: What is your return policy?

A: We have a hassle-free return policy. If you are not satisfied with your purchase, please contact our customer service team within 14 days of receiving the item for assistance with returns or exchanges.

6. Q: Do you ship internationally?

A: Yes, we offer international shipping. Shipping costs and delivery times may vary depending on destination. Please see our shipping information for details.

7. Q: How can I contact customer service?

A: You can reach our customer service via the "Contact" page on our website or by sending an e-mail to contact@fuzzzz.fr . We strive to respond quickly to requests.

8. Q: Are plush toys machine washable?

A: Yes, most of our plush toys are machine washable. However, we recommend checking the care instructions on the product label or description to ensure proper cleaning methods.

9. Q: Can I cancel or change my order once it is placed?

A: Once an order is confirmed, it enters our processing system. Therefore, we cannot guarantee changes or cancellations. Please check your order carefully before finalizing the purchase.